Question 1

What is Lume?

Accepted Answer

Lume is an AI-powered product photography tool that generates studio-quality product photos from a single upload. Choose from thousands of professionally designed templates, customize props, and export as high-resolution PNG.

Question 2

How does Lume work?

Accepted Answer

Upload your product image, select a scene that matches your product category (fashion, electronics, beauty, etc.), customize props and lighting, and export in your preferred format. Most generations take 8-12 seconds.

Question 3

Who is Lume for?

Accepted Answer

Lume is built for Shopify and Etsy sellers, DTC brands, agencies, and marketplace sellers who need consistent, professional product photography at scale.

Question 4

Is there a free trial?

Accepted Answer

Yes! You get 5 free credits when you sign up, no credit card required. You can start generating product photos immediately.

Question 5

How do credits work?

Accepted Answer

Each photo generation uses one credit. You get 5 one-time credits when you sign up. Paid plans include monthly credits: Pro (60), Business (240), Studio (720). Paid plan credits reset at the start of each billing cycle.

Question 6

Do credits expire?

Accepted Answer

Paid plan credits reset each billing cycle. Unused credits from your monthly allocation do not roll over. Signup credits are one-time and do not reset.

Question 7

Can I purchase additional credits?

Accepted Answer

Credit purchasing is still in development. If you need additional credits, please contact us at support@lume.pics and we can support you with your needs.

Question 8

How does pricing work?

Accepted Answer

Sign up with 5 free credits, then choose a plan: Pro ($9/month, up to 60 product photos), Business ($29/month, up to 240 product photos), or Studio ($79/month, up to 720 product photos). All plans include commercial licensing, secure storage, and credit protections.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from your account settings. You will retain access to your plan features until the end of your current billing period.

Question 10

What is credit protection?

Accepted Answer

Credit protections let you reclaim a credit if you're not satisfied with a generated image. Click "Get Credit Back" in the image viewer within 30 minutes of generation (before downloading). The credit is returned to your balance and the image is removed. Each plan includes a monthly allowance: Pro (15), Business (70), Studio (180). Allowances reset each billing cycle.

Question 11

What file formats are supported?

Accepted Answer

Upload: JPG, PNG, and HEIC. Export: High-resolution PNG. Each template has a preset canvas size optimized for the scene.

Question 12

What product categories does Lume support?

Accepted Answer

Lume has category-aware scenes for Fashion & Apparel, Electronics & Tech, Beauty & Cosmetics, Home & Garden, and more. Each category has optimized lighting and prop suggestions.

Question 13

Can I customize templates?

Accepted Answer

Yes! You can customize props — adjust their color, position, and visibility. You can also add custom props to your scene. Each template comes with its own lighting and background, so choose different templates to explore different looks.

Question 14

What are the image quality limits?

Accepted Answer

Free accounts export at standard quality. Pro and Business plans unlock high-resolution exports suitable for print, packaging, and large displays.

Question 15

Can I generate multiple variations?

Accepted Answer

Yes, you can generate as many variations as you have credits for. Experiment with different scenes, props, and lighting to find the perfect shot.

Question 16

Do I own the generated images?

Accepted Answer

Yes. All plans include commercial licensing for generated images. You can use them across web, ads, packaging, and marketing materials.

Question 17

Can I use Lume images on Amazon and Etsy?

Accepted Answer

Absolutely. Lume images meet marketplace requirements. Use our white background preset for Amazon main images and lifestyle scenes for gallery images.

Question 18

Are there any usage restrictions?

Accepted Answer

Images must comply with our content policy (no prohibited items). You have full commercial rights but cannot resell the images as stock photography.

Question 19

What are the upload size limits?

Accepted Answer

Upload limits vary by plan. Free accounts support images up to 10MB. Pro and Business plans support larger files for better quality results.

Question 20

How long are images stored?

Accepted Answer

All generated images are securely stored in your account. You can download and delete them anytime. We recommend downloading important images for backup.

Question 21

What browsers are supported?

Accepted Answer

Lume works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers are supported but desktop is recommended for editing.

Question 22

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption for data in transit and at rest. Images are stored securely and only accessible by you. See our Privacy Policy for details.

Question 23

What support is available?

Accepted Answer

Free accounts: Community support. Pro: Email support during business hours (Mon-Fri, 9am-6pm UK). Business: Priority support with faster response times. Studio: Dedicated account manager.

Question 24

What are the limitations?

Accepted Answer

Lume is optimized for product photography, not complex human portraits. It works best with clear product images. Very complex composites or photorealistic humans may not produce ideal results.

Question 25

Can Lume photograph models wearing products?

Accepted Answer

Lume is designed for standalone product photography. For images requiring human models, we recommend traditional photography or specialized tools.

Question 26

Does Lume integrate with Shopify?

Accepted Answer

Currently, you download images and upload them to your Shopify store manually. A direct Shopify integration is on our roadmap.

Question 27

Is there an API available?

Accepted Answer

API access is still in development. If you need API integration, please contact us at support@lume.pics and we can discuss your requirements.

Frequently Asked Questions