Question 1

What is Lume?

Accepted Answer

Lume is an AI-powered product photography tool that generates studio-quality product photos from a single upload. Choose from 4,000+ professionally designed templates and export as PNG at 1K, 2K, or 4K resolution.

Question 2

How does Lume work?

Accepted Answer

Upload your product image, choose the template that best reflects the look you want for your product (we have scenes for fashion, electronics, beauty, and more), and generate. Most generations take 8-12 seconds, and you can download the result as a PNG at up to 4K resolution.

Question 3

Who is Lume for?

Accepted Answer

Lume is built for Shopify and Etsy sellers, DTC brands, agencies, and marketplace sellers who need consistent, professional product photography at scale.

Question 4

Is there a free trial?

Accepted Answer

Yes! You get 3 free credits when you sign up, no credit card required. You can start generating product photos immediately.

Question 5

How do I sign in?

Accepted Answer

Sign in with Google, Apple, or Facebook, or enter your email address to receive a one-time sign-in link - no password needed. Your gallery, uploads, and subscription are tied to your account across devices, including the Lume iOS app.

Question 6

How do I upload my product image?

Accepted Answer

Click upload in the editor and select a JPG, PNG, WEBP, AVIF, or HEIC file. Uploaded products are saved to your account, so you can reuse them in future scenes without uploading again. On templates with placement zones, you can drop a product directly into each zone to build the scene.

Question 7

Can I add more ways to sign in to my account?

Accepted Answer

Yes. In Settings you can link additional sign-in methods (Google, Apple, Facebook, or email) to the same account. However you sign in afterwards, you land in the same account with the same credits, images and subscription, on the web, in the iOS app, and in Canva.

Question 8

I accidentally created two accounts. Can I merge them?

Accepted Answer

Yes. A merge only happens when you start and confirm it - we never merge accounts automatically. When you merge, the second account's sign-in methods, add-on credit packs, uploads, generated images, products and projects move to the account you keep, and the second account is closed. Unused free credits on the second account carry over; its monthly plan allowance does not. An active App Store or Google Play subscription on the second account moves to the account you keep - if that account is billed on the web, the web plan ends and its unused value becomes credits, so you are never billed twice. If both accounts have a store subscription, or the second account's subscription has a payment problem, you will be asked to sort that out in your store settings first. A web (card) subscription cannot move between accounts, so if the second account is the one with the web plan, merge the other way round: sign in to the account with the plan and bring the other one into it. Merging is irreversible.

Question 9

How do I change my account email?

Accepted Answer

If you sign in with your email address (sign-in link or password), open Settings and choose Change next to your email. We send a verification link to the new address first, and nothing changes until you click it. If you sign in with Google, Apple or Facebook, your email comes from that provider and can't be changed in Lume. To sign in with a different address, create a Lume account with it, then sign in to the account you want to keep (the one with your plan, if you pay for one), open Settings, choose Merge another account and sign in to the new account there. After that, both sign-ins open the account you kept, and our emails keep going to its current address. Need a hand? Email support@lume.pics.

Question 10

How do I delete my account?

Accepted Answer

Go to Settings, choose Delete account, and type DELETE to confirm. Your account is deactivated immediately and scheduled for permanent deletion after a 30-day grace period - if you change your mind, just sign back in within those 30 days and everything is restored. After 30 days your data, images and remaining credits are permanently erased. Note: deleting your Lume account does not cancel a subscription billed by Apple or Google - cancel that in your Apple or Google account settings.

Question 11

What does credits mean?

Accepted Answer

A credit is what you spend to generate a product photo. Creating one image at 1K resolution uses 1 credit, and higher resolutions cost a little more (2K is 2 credits, 4K is 3). So if you have 9 credits left, you can generate about 9 more photos at 1K. You get 3 free credits when you sign up, and paid plans include a batch of monthly credits that refreshes each billing cycle.

Question 12

How do credits work?

Accepted Answer

A 1K generation uses 1 credit. On paid plans you can also generate at 2K (2 credits, from Pro) or 4K (3 credits, on Business, Growth, and Studio) for higher-resolution downloads. You get 3 one-time credits when you sign up. Paid plans include monthly credits: Pro (60), Business (240), Growth (420), Studio (720). Your credits refresh at the start of each billing cycle, and anything you haven't used rolls over automatically - for 1 month on Pro, 2 on Business, 3 on Growth and 4 on Studio.

Question 13

When do my monthly credits refresh?

Accepted Answer

Your monthly credits are added at the start of each billing cycle, on the same day and time as when you first subscribed. For example, if you signed up on the 6th at 3:24 PM, your credits refresh on the 6th of every month at 3:24 PM - not at midnight. So if you check early in the day on your refresh date and your credits have not appeared yet, just wait until later that day. Any credits you haven't used roll over automatically at the refresh (for 1 month on Pro, 2 on Business, 3 on Growth and 4 on Studio). On annual plans there is no monthly refresh: you receive the entire year's credits upfront, valid until your annual renewal. You can see the exact date and time of your next refresh on your Subscription page under the credit balance.

Question 14

Do credits expire?

Accepted Answer

Unused monthly credits roll over automatically at renewal - for 1 month on Pro, 2 on Business, 3 on Growth and 4 on Studio. Annual plans receive the entire year's credits upfront, valid until renewal, and anything left at renewal rolls over the same way. Rolled-over and add-on credits are always spent first (soonest-expiring first) and are removed if your subscription ends. Add-on credit packs remain valid for 60 days. Signup credits are one-time and do not reset.

Question 15

What happens to unused credits at the end of the month?

Accepted Answer

They roll over. Unused monthly subscription credits automatically become a rollover credit pack at renewal, valid for 1 month on Pro, 2 months on Business, 3 on Growth and 4 on Studio. Add-on credit pack credits expire 60 days after purchase. When you generate, Lume always spends your soonest-expiring credits first, so you get the most out of your balance before anything lapses.

Question 16

Can I purchase additional credits?

Accepted Answer

Yes. You can buy add-on credit packs anytime from your subscription page to top up beyond your monthly plan credits. Each pack adds both credits and credit protections, and they stack on top of your monthly allocation. Add-on pack credits are valid for 60 days from purchase. Paid plans get a discount on credit packs: Business 5% off, Growth 15% off, and Studio 25% off.

Question 17

Do Shots and Custom Templates cost credits?

Accepted Answer

Making them costs nothing. Saving a Shot is free and simply holds one of your Shot slots until you delete it, and building a Custom Template is free too, with no monthly limit on how many you build. Credits are only ever spent when you generate a photo, and the price is the same wherever it came from: 1 credit at 1K, 2 at 2K and 3 at 4K, whether you generated from one of Lume's templates, a Custom Template of your own, or a Shot. Both features are part of a paid plan: free accounts can browse and generate but cannot save Shots or build Custom Templates. What your plan decides is how many you get to keep - see "How many Shots and Custom Templates does each plan include?" below.

Question 18

How many Shots and Custom Templates does each plan include?

Accepted Answer

Both are included on every paid plan, and the allowances grow with the tier. Shot slots: Pro 10, Business 30, Growth 90, Studio 300. Private Custom Templates: Pro 5, Business 15, Growth 50, Studio 150. Free accounts get neither. Both are standing capacity rather than a monthly quota - a slot is held for as long as you keep the Shot or template, and deleting one frees it again immediately. Building Custom Templates is not metered at all: only the number you keep private counts against your plan, and templates you publish to the Shared library are unlimited on every paid plan.

Question 19

What's the difference between monthly credits and add-on credits?

Accepted Answer

Monthly credits come with your plan and refresh each billing cycle - anything unused rolls over automatically at renewal, for 1 month on Pro, 2 on Business, 3 on Growth and 4 on Studio. Add-on pack credits are bought separately, stack on top of your monthly balance, and are valid for 60 days from purchase.

Question 20

How does pricing work?

Accepted Answer

Sign up with 3 free credits, then choose a plan: Pro ($9/month, up to 60 product photos), Business ($29/month, up to 240 product photos), Growth ($49/month, up to 420 product photos), or Studio ($79/month, up to 720 product photos). On annual billing you get 2 months free and the entire year of credits loaded upfront - e.g. Pro gives you up to 720 product photos for the year, usable anytime. All plans include commercial licensing, secure storage, and credit protections.

Question 21

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from your account settings, and you keep access to your plan features until the end of your current billing period. If you are on a monthly plan and only need a break, you can pause it for 1, 2 or 3 months instead: Lume offers the pause before you cancel, your credits are held while it runs, and billing restarts on its own when it ends. A pause is available once every 12 months.

Question 22

How do I upgrade or downgrade my plan?

Accepted Answer

Go to your subscription page and choose a different plan. Upgrades take effect immediately; downgrades apply at the end of your current billing cycle.

Question 23

Can I switch between monthly and annual billing?

Accepted Answer

Yes. Toggle between Monthly and Annual on the subscription page. Annual billing includes two months free.

Question 24

What happens if my payment fails?

Accepted Answer

Your subscription enters a grace period of about two weeks while the payment is retried. During that time the new month's credits are held back and your rolled-over and add-on credits are frozen, not lost. As soon as payment succeeds, your monthly credits arrive and the frozen credits become available again. If payment cannot be collected, the subscription ends and the frozen credits are kept for 30 more days: pick any paid plan in that time and they come back.

Question 25

What is credit protection?

Accepted Answer

Credit protections let you reclaim a credit if you're not satisfied with a generated image. Click "Get Credit Back" in the image viewer within 30 minutes of generation (before downloading). The credit is returned to your balance and the image is removed. Each plan includes a monthly allowance: Pro (15), Business (70), Growth (130), Studio (240). Unused protections roll over at renewal together with your credits.

Question 26

How do I get a credit back if I'm not happy with a result?

Accepted Answer

Open the image and click "Get Credit Back" within 30 minutes of generating, before downloading it. The credit returns to your balance and the image is removed. Each plan includes a monthly protection allowance.

Question 27

What file formats are supported?

Accepted Answer

Upload: JPG, PNG, WEBP, AVIF and HEIC, plus GIF, BMP and TIFF, up to 10MB. Lume reads the photo itself, not its file name, so a JPG saved as .jfif works too. Export: PNG at 1K (1024px), 2K (2048px), or 4K (4096px), chosen per generation. You can also choose the aspect ratio before you generate - from square (1:1) to social, e-commerce, and ad formats - and Lume adapts the scene to fit.

Question 28

What aspect ratios can I generate in?

Accepted Answer

Pick the aspect ratio from the editor toolbar before you generate, and Lume adapts the scene to fit that canvas. Available formats depend on your plan: Free generates Square (1:1). Pro adds Social formats - Story/Reel (9:16), Instagram feed (4:5), and Landscape (4:3). Business adds E-commerce formats - Marketplace (3:4), Pinterest (2:3), Print (5:4), and Photo (3:2). Growth and Studio add Ad formats - Widescreen (16:9) and Cinematic (21:9). A template can always be generated in its own native ratio, on any plan.

Question 29

What product categories does Lume support?

Accepted Answer

Lume has category-aware scenes for Fashion & Apparel, Electronics & Tech, Beauty & Cosmetics, Home & Garden, and more. Each category offers a range of scenes designed for that type of product.

Question 30

Can I customize templates?

Accepted Answer

Each template is a complete, professionally designed scene - its background, lighting, and styling are already set, so you get the look you want by choosing the template that best reflects your expectations, and with 4,000+ scenes across many styles there is plenty of range to explore. Within a template, you can position your product in its placement zone to get the composition right. Once the photo is generated you can change those elements afterwards in Refine: New background replaces the backdrop, Erase removes an object, and AI edit changes whatever you describe in a sentence, one edit at a time, with every result saved as a new version of the photo.

Question 31

Can I change how the model in a scene looks?

Accepted Answer

Yes. On templates that feature a human model, open the Model control in the editor toolbar to adjust gender presentation, apparent age, skin tone, hair color and style, eye color, and build, so the model represents your audience. Skin tone uses the 10-point Monk Skin Tone scale rather than ethnicity labels, and every option is equal - nothing is treated as the default look. Models are always AI-generated, fictional people. Leave any option unset to keep the look the template was designed with.

Question 32

Why can't I make the model look like a specific person, or younger than an adult?

Accepted Answer

This is by design. Lume's models are fictional, and our content policy does not allow recreating real people, celebrities, or lookalikes, or depicting models as minors - the youngest apparent age you can choose is "20s". Requests that break these rules are blocked before generation, and every image also passes automated safety filters before delivery.

Question 33

Can I put more than one product in a scene?

Accepted Answer

Yes. Templates with multiple placement zones let you assign a different uploaded product to each spot, so you can build multi-product scenes and apparel layouts in a single image.

Question 34

What is a Shot?

Accepted Answer

A Shot is one of your own finished photos, saved so you can put a different product into it. Only the product changes: the pose, model, lighting, background and framing stay exactly as they are, which is what makes a whole product range look like it was photographed in one session rather than assembled from separate shoots. It works best when the new product is close to the original in shape and size. Saving a Shot costs no credits and holds one of your Shot slots until you delete it, at which point the slot is free again. Shots are a paid feature: Pro includes 10 slots, Business 30, Growth 90 and Studio 300. Every Lume template also comes with its own Shot, the photo you see on the template card, so you can put your product into that exact picture without generating from the template first. When you press Shot on a template, Lume asks whether you want the template's own Shot or one of yours. Template Shots are open to everyone on every plan and do not use a slot.

Question 35

What is a Custom Template, and how is it different from a Shot?

Accepted Answer

A Custom Template starts from a photo of your own that was taken outside Lume. You upload it, Lume studies the surface, lighting, props and camera, and rebuilds the look as a reusable template you can use with any product, in any format, with your own props and model. A Shot works the other way round: it starts from a photo Lume already made for you and changes only the product inside it. The short version is that a Shot keeps one exact photo and replaces the product, while a Custom Template keeps the style and lets you change everything else. You never have to choose between them, because where the photo came from decides which one you get.

Question 36

Can other people use my Custom Templates?

Accepted Answer

Only if you make them public. When a Custom Template is ready you choose Private, so only you can use it, or Public, which sends it for review and then lets anyone on Lume use it. Public is permanent: a public template cannot be made private again, only deleted. Either way your original photo is never shown to anyone else. Every paid plan can keep private templates - Pro 5, Business 15, Growth 50 and Studio 150 - and templates you publish to the Shared library never count against that, so public templates are unlimited on every paid plan.

Question 37

What do the numbers on the templates mean?

Accepted Answer

The numbers mark a template's product placement zones - the spots on the canvas where your uploaded products go. Each number is one zone, so on a multi-product template the numbers tell you where each product will be placed and let you assign a different upload to each spot. A template with a single number has one placement zone for one product.

Question 38

What output resolutions are available?

Accepted Answer

Every generation can be produced at 1K, 2K, or 4K (1024px, 2048px, or 4096px on a square image). 1K is on every plan (1 credit per image). Pro adds 2K (2 credits), and Business, Growth, and Studio add 4K (3 credits), ideal for print, packaging, large displays, and sharper zoom on marketplaces.

Question 39

How do I choose the output resolution?

Accepted Answer

Pick 1K, 2K, or 4K from the resolution selector before generating. 1K costs 1 credit; 2K costs 2 and 4K costs 3. 2K is available from Pro, and 4K on Business, Growth, and Studio plans.

Question 40

How do I download my images?

Accepted Answer

Open any photo and press Download to save it as a PNG, or select several photos in your gallery and download them together. A photo keeps one gallery card however often you edit it in Refine: Download saves the version you are looking at, and All versions, in the photo viewer or in the bar after selecting photos, puts every version in one zip. Every file and zip carries the product name, so downloads are easy to find later.

Question 41

How do I delete images?

Accepted Answer

Delete a single image from its viewer, or select several in the gallery and delete them together.

Question 42

Can I generate photos for many products at once?

Accepted Answer

Yes. Open Batch Generation, choose New batch, and pick where the scene comes from: a Lume template, one of your custom templates, or a shot you saved from your gallery. With a template you assign several uploads or saved products to one placement zone; with a shot every product takes the replaceable spot in that exact photo. Lume generates an image for every product in the batch, so you can shoot a whole catalog through one scene with consistent styling. You can follow progress on the Batches page and download the results together. Batch mode is available on every plan - each image simply uses credits as normal.

Question 43

Can I generate multiple variations?

Accepted Answer

Yes, you can generate as many variations as you have credits for. Try different templates and product placements to find the perfect shot.

Question 44

Do I own the generated images?

Accepted Answer

Yes. All plans include commercial licensing for generated images. You can use them across web, ads, packaging, and marketing materials.

Question 45

Can I use Lume images on Amazon and Etsy?

Accepted Answer

Yes. You own the images and can use them on any marketplace. Each marketplace sets its own photo rules: Amazon's main image must be the product alone on pure white, and Etsy requires at least one unedited photo of the real item. Lume images work best as your lifestyle and gallery images, so check each one against the real product before you upload.

Question 46

Are there any usage restrictions?

Accepted Answer

Images must comply with our content policy (no prohibited items). You have full commercial rights but cannot resell the images as stock photography.

Question 47

What are the upload size limits?

Accepted Answer

Upload limits vary by plan. Free accounts support images up to 10MB. Paid plans support larger files for better quality results.

Question 48

How long are images stored?

Accepted Answer

All generated images are securely stored in your account. You can download and delete them anytime. We recommend downloading important images for backup.

Question 49

What browsers are supported?

Accepted Answer

Lume works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers are supported but desktop is recommended for editing.

Question 50

Can I use Lume on my phone?

Accepted Answer

Yes, two ways. Download the Lume app from the App Store to photograph your product and generate without leaving your phone, or use lume.pics in any mobile browser if you would rather not install anything. It is one account either way - your products, templates, and gallery are the same on your phone and on the web. Refine, the editing tools for finished photos, is on the web for now.

Question 51

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption for data in transit and at rest. Images are stored securely and only accessible by you. See our Privacy Policy for details.

Question 52

What support is available?

Accepted Answer

Free accounts: Community support. Pro: Email support during business hours (Mon-Fri, 9am-6pm UK). Business: Email support plus priority processing for faster generations. Growth: Priority support with faster response times. Studio: Dedicated account manager.

Question 53

What are the limitations?

Accepted Answer

Lume is optimized for product photography, not complex human portraits, and works best with clear product images. Video is short-form only: Animate turns a photo into a clip of a few seconds with sound, but Lume does not make interactive 360° viewers or longer brand films.

Question 54

Can Lume photograph models wearing products?

Accepted Answer

Yes. Many Lume templates feature human models showcasing products, which works well for apparel, accessories, jewelry, and beauty. Browse the template gallery and pick a scene with a model that suits your product, then upload your product and generate. For fully bespoke model shoots beyond our template library, traditional photography may still be the better fit.

Question 55

Does Lume integrate with Shopify?

Accepted Answer

Yes. The Lume app for Shopify, "Lume Pics - AI Product Photos", creates photos from your products inside your Shopify admin and publishes them straight to each product's media. It has been submitted to the Shopify App Store and is in review, so it is coming to the App Store. Until it is listed, download your images and upload them to your store.

Question 56

Is there an API available?

Accepted Answer

API access is still in development. If you need API integration, please contact us at support@lume.pics and we can discuss your requirements.

Question 57

How do I use Lume inside Canva?

Accepted Answer

Open the Lume app from the Apps tab in the Canva editor, add a product photo, pick a scene and generate. The photo lands in your design with one click, ready to place. The app uses the same 4,000+ templates as lume.pics, so the photos match what you make on the web.

Question 58

Do I need a Lume account to use the Canva app?

Accepted Answer

No. The Canva app starts you with 1 free Lume credit, no sign-up needed. When you register your free Lume account from the app you get 2 more credits in supported countries, and every photo you make in Canva is kept in your Lume gallery. Registering takes about a minute on lume.pics.

Question 59

Is it the same Lume account in Canva, on the web and in the iOS app?

Accepted Answer

Yes. Once you register your Lume account from the Canva app, the same account, credits, photos and plan are available in Canva, at lume.pics and in the Lume iOS app. Subscribe on the web and the Canva app shows the same plan and balance.

Question 60

How do I get more Lume credits in Canva?

Accepted Answer

Register your free Lume account from the app, then pick a Lume plan on lume.pics. Plan credits work in Canva and on the web, and the app shows the same balance everywhere. Lume credits are managed by Lume, not by Canva, and never appear on your Canva bill.

Question 61

What does Lume on the web add to the Canva app?

Accepted Answer

The Canva app is the quick way to drop a studio shot into a design. The same account on lume.pics is the full studio: Refine, which changes a finished photo one edit at a time, with free background removal, Erase, New background, AI edit, Expand and Animate for a short product video; every aspect ratio at 1K, 2K or 4K; credit protection that gives a missed photo's credit back; creative direction with model and apparel controls; a products library with several reference photos per product; your own custom templates; batch generation of one product across many scenes; and one gallery for everything you make in Canva, on the web and in the mobile app. Your credits are shared, so anything you make there counts the same.

Question 62

What happens to my Lume account if I uninstall the Canva app?

Accepted Answer

Nothing. Your Lume account, credits, photos and plan stay exactly as they are, and you can keep using them at lume.pics and in the iOS app. If you install the Canva app again it reconnects to the same account automatically.

Question 63

I already have a Lume account. Can I use it in the Canva app?

Accepted Answer

Yes. Tap Register in the Canva app and sign in with the login you already use on lume.pics. Canva is added to that account: your plan and credits show in the app, and any credits you had in Canva move across with you.

Question 64

Are AI product photos allowed on Etsy, Amazon and other marketplaces?

Accepted Answer

Yes, as long as they show your product accurately. Most marketplaces want a real photo of the item first: Etsy asks for at least one unedited photo, and Amazon's main image must be a realistic photo on pure white. Use Lume for your other photos, like lifestyle scenes and scale shots, and check each one against the real product before you list it. Our guide at lume.pics/answers/ai-product-photo-rules covers each marketplace and when we last checked its rules.

Frequently Asked Questions